DEMO: IT Support Engineer – Level 2

Job No: GLW1

Location: Perth

Employment Status: Permanent Full Time

Closing Date: 31 Mar 2025 ACDT

Join Our Team as a Compassionate Registered Nurse

Fulfilling role in a dynamic healthcare environment
Opportunity for professional growth and development
Work with a supportive team dedicated to patient care
Contribute to improving health outcomes in the community

Discover Malaffi Healthcare

At Malaffi Healthcare, we are committed to providing exceptional care to our patients and creating a positive impact in the Perth community. Our team values collaboration, innovation, and compassion in everything we do.

Join us in our mission to deliver high-quality healthcare services that make a real difference in people's lives.

Make a Difference Every Day

As a Registered Nurse at Malaffi Healthcare, you will play a crucial role in delivering patient-centered care and ensuring positive health outcomes. Your responsibilities will include providing direct patient care, collaborating with healthcare teams, and advocating for patients' needs.

Join us in making a meaningful impact on the lives of those we serve.

Your Profile

We are looking for a dedicated and empathetic Registered Nurse who is passionate about delivering exceptional care to patients. The ideal candidate will have excellent communication skills, strong clinical knowledge, and a commitment to continuous learning and development.

Current registration as a Nurse in Australia
Experience in acute care settings preferred
Ability to work effectively in a team environment
Compassionate and patient-centered approach to care

If you are ready to make a difference and grow your nursing career with us, we want to hear from you.

Competitive Salary & Benefits

Joining Malaffi Healthcare comes with a competitive salary of $80,000, along with a range of benefits that support your professional development and well-being. We offer opportunities for further education, career advancement, and a supportive work environment that values your contributions.

Take the next step in your nursing career and apply to join our team today.

Apply Now

Personal Details * Required field

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Questions

Are you currently eligible to live and work permanently in Australia?*
1. Australian citizen / permanent resident
2. Working visa
3. I require sponsorship

How do you stay current with industry trends and new technologies in the IT field to ensure you are equipped to provide effective IT support?*

Can you describe your experience working in a continuous shift operations center, particularly in a 24/7x365 environment? How have you handled the challenges of working non-traditional hours?*

How many years of experience do you have in providing desktop IT support at a level 2 capacity?*
1. 1-2 years
2. 3-5 years
3. 5 years above

Describe a time when you had to prioritize multiple IT support tasks for different clients. How did you manage your time effectively to ensure all issues were resolved in a timely manner?*

Why are you interested in joining the Managed Services team at Green Light and how do you envision contributing to the team's success? How do you believe your communication and problem-solving skills will benefit the organization?

What motivates you to pursue a career as an IT Support Engineer, specifically at Green Light? How does your experience align with the responsibilities of the Level 2 Desktop Engineer role?

Can you describe your experience with incident resolution and escalation processes, including coordinating with third-party contractors to diagnose and repair issues within agreed SLAs?

What experience do you have in providing level 2 support for desktop computing environments, including troubleshooting hardware and software issues on laptops, desktops, printers, and peripherals?

Can you provide an example of a successful marketing campaign you planned and executed in the past? How did you utilize your copywriting and design skills in this campaign?

Have you ever been involved in organizing a marketing event or promotion? How did you approach the planning process and ensure the event was successful?

How have you demonstrated your excellent communication skills and ability to interact confidently with various stakeholders in a previous IT support role?

Can you provide examples of your experience in providing level 2 support for devices and software, including laptops, desktops, printers, and peripherals?

What experience do you have in providing level 2 support for desktop IT systems, including troubleshooting hardware and software issues? How have you handled escalations and resolved incidents in a timely manner?

Can you describe your experience with supporting Office 365 suite, Teams, Zoom, and ERP applications? How have you assisted users with setting up and troubleshooting these tools?

What experience do you have in providing level 2 support for desktops, laptops, printers, peripherals, and other IT equipment in a corporate environment?

Can you describe your experience with troubleshooting and resolving incidents related to Office 365 suite, Teams, Zoom, ERP applications, and non-ERP applications?

How do you stay updated with the latest technologies and trends in the IT support industry to ensure efficient and effective resolution of technical issues for end-users?

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