DEMO: IT Support Engineer – Level 2

Job No: GLW1

Location: Perth

Employment Status: Permanent Full Time

Closing Date: 31 Mar 2025 ACDT

About the company

Green Light is one of Australia's most successful and fastest-growing IT services businesses. We offer a wide range of IT services in Security, infrastructure, and Systems Integration to a diverse customer base throughout Australia, New Zealand, SE Asia, and Europe.

About the engagement:

Green Light has an exciting opportunity for an enthusiastic Desktop IT Support – Level 2 to join our clients for their projects

We are looking for an enthusiastic and experienced Desktop Engineer to join the Managed Services team in Perth. This role is to provide a single point of contact for end users to receive support and maintenance within the organisation's desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment (including but not limited to PC, terminals, printers and scanners) to ensure optimal workstation performance.
The person will also troubleshoot problem areas (in person, by telephone, or via remote access) in a timely and accurate fashion and provide end-user assistance where required.

The Desktop Engineer will fulfill day-to-day support, triaging, service delivery activities and associated tasks, with a focus onlevel 2 resolution. The candidate will work closely with the Modern Workplace Team Lead in fulfilling the above responsibilities.

Primary responsibilities:

Provide level 2 site and remote support of devices and software including:

Laptops and desktops
Meeting room audio / visual and collaboration equipment, system and software
printers and scanners
Peripherals (e.g webcams)
Phones (e.g Iphones) and tablets and corporate phone apps
Telephony
Office 365 suite
Teams and Zoom
ERP and non ERP applications
Incident resolutions and escalations
MACDs including pre-preparation of devices
Repairs using hot swap and coordination with third parties
Coordination of third party contractors where required to affect problem diagnosis, response and repair within agreed SLAs
User deskside training and assistance
Disposal and cascading of devices where relevant
Encryption and wyping of old devices
CMDB / Asset register updates
Procurement assistance
Deskside support for users and nominated VIPs as needed
After hours support for nominated VIPs and P1 incidents

Working Conditions:

Permanent full time
Based at the Customer office in the Perth Metro & travel to remote areas of WA (Kalgoorlie)
Onsite work 4 days a week
Immediate availability is desirable.

What will make you successful in this role?

Minimum of three years of experience in a seasoned service desk analyst, NOC, or equivalent role.
Experience in a continuous shift operations center (24/7x365) is highly desirable
Excellent communications skills and ability to interact confidently with various stakeholders
well skilled and be able to deal with entitled VIPs, but diligent to log every contact in the SD
High level of IT Technical proficiency
Advanced Customer Service skills and ability to build rapport with clients.
Advanced Organisation and Prioritisation skills
Excellent problem-solving skills
Be able to positively contribute to a team.

Click APPLY or contact Jaya Aidasani- (jayaa@greenlightworldwide.com)– Senior Resource Manager for a confidential discussion with Green Light Worldwide OR Call 0435775884

Desired Skills and Experience

Minimum of three years of experience in a seasoned service desk analyst, NOC, or equivalent role.
Experience in a continuous shift operations center (24/7x365) is highly desirable
Excellent communications skills and ability to interact confidently with various stakeholders
Well skilled and be able to deal with entitled VIPs, but diligent to log every contact in the SD
High level of IT Technical proficiency

Apply Now

Personal Details * Required field

First name*
Last name*

E-mail*
Phone*
Digits only or add + for international numbers

Street*
Street Cont.
City, Town or Suburb*
Postcode or Zipcode*
Country*
State, Region or Province*

Questions

Are you currently eligible to live and work permanently in Australia?*
1. Australian citizen / permanent resident
2. Working visa
3. I require sponsorship

How do you stay current with industry trends and new technologies in the IT field to ensure you are equipped to provide effective IT support?*

Can you describe your experience working in a continuous shift operations center, particularly in a 24/7x365 environment? How have you handled the challenges of working non-traditional hours?*

How many years of experience do you have in providing desktop IT support at a level 2 capacity?*
1. 1-2 years
2. 3-5 years
3. 5 years above

Describe a time when you had to prioritize multiple IT support tasks for different clients. How did you manage your time effectively to ensure all issues were resolved in a timely manner?*

Why are you interested in joining the Managed Services team at Green Light and how do you envision contributing to the team's success? How do you believe your communication and problem-solving skills will benefit the organization?

What motivates you to pursue a career as an IT Support Engineer, specifically at Green Light? How does your experience align with the responsibilities of the Level 2 Desktop Engineer role?

Can you describe your experience with incident resolution and escalation processes, including coordinating with third-party contractors to diagnose and repair issues within agreed SLAs?

What experience do you have in providing level 2 support for desktop computing environments, including troubleshooting hardware and software issues on laptops, desktops, printers, and peripherals?

Can you provide an example of a successful marketing campaign you planned and executed in the past? How did you utilize your copywriting and design skills in this campaign?

Have you ever been involved in organizing a marketing event or promotion? How did you approach the planning process and ensure the event was successful?

Your IP address (15.158.61.4) has been logged. 92 Hits.